Current Issues - PlayCricket App, PlayHQ, OfficialsHQ

Updated on the 07/12/2023

Having trouble finding a known issue below? Search for the relevant system (or part of the system ie. MyTeams) to help narrow your search. If you believe there is an existing bug in PlayHQ, the PlayCricket app or OfficialsHQ that is not listed below please submit one for review by clicking here.

Investigating (Under Review) -	Issue Identified (Fix in Progress) -	Fix Being Tested (likely fix will be implemented shortly) -	Fixed -

System	Issue Description	Status
PlayHQ Public Portal (MyTeams)	Unable to unselect a captain or wicketkeeper in MyTeams. Experience this issue? Let us know so we can inform you once it is resolved!	Investigating (Under Review)
PlayHQ E-Scoring	Bowler with partially completed over is not updating correctly in the individuals bowling stats of the scorecard. Experience this issue? Let us know so we can inform you once it is resolved!	Investigating (Under Review)
PlayHQ Admin	Isolated incidents of extras total doubling on the scorecard. Experience this issue? Let us know so we can inform you once it is resolved!	Investigating (Under Review)
PlayHQ Public Portal	Receiving product error message when registering in the PlayHQ Public Portal. Experience this issue? Let us know so we can inform you once it is resolved!	Investigating (Under Review)
PlayHQ Admin	Unable to edit bowling order RE order of bowlers. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayCricket App	My MyCricket statistics are showing separately to my PlayHQ statistics on the PlayCricket app, even though I have linked my MyCricket ID to my Cricket ID. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayCricket App	My PlayHQ statistics are split over 2 profiles on the PlayCricket app. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayCricket App	My historical statistics are not displaying in PlayCricket app, even though my MyCricket profile has been linked to Cricket ID. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayCricket App	The error message 'Sorry, no stats yet' is displaying when I try to view my dependents' statistics on the PlayCricket app. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayCricket App	I receive an 'Unable to Claim, ID provided in request already mapped with some other user' error message, when trying to claim my Cricket ID. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayCricket App	When entering password to link my MyCricket ID to my Cricket ID player gets the following error 'Something went wrong, Unable to sign in try again later'. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayHQ E-Scoring	When editing a fielder (whilst editing a ball), it is bringing back the dismissed batter. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayCricket App (Cricket ID)	Correct process complete where MyCricket ID & PlayHQ Account linked to the one Cricket ID, but stats are still not merged. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayCricket App (Cricket ID)	When unlinked your MyCricket ID from your Cricket ID & going to add it to your new Cricket ID, you get prompted with - Unable To Claim - ID provided in request already mapped with some other user' Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayHQ Admin	When player positions are inforced when selecting starting line ups, all players must be labelled as Wicketkeeper. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayHQ E-Scoring	Actions button not appearing when ending first day of a two day match for Frogbox Users WORK AROUND - Click bowling running up and that enables the actions button Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified (Fix in Progress)
PlayHQ E-Scoring	Ending an innings on a wicket, scorer is prompted to select a new batter instead of taking them to the end of innings page.	Fixed
PlayHQ Admin	Fielding stats currently require a value (including 0) for every item. E.g. you had 2 catches to a player you will need to add a 0 to the rest of the fields.	Fixed
PlayHQ Admin	For clubs with adding score access as 'their own team' only (association setting). Fielding stats for the home team cannot be entered and instead away team's stats are displayed. Also away team cannot be entered or edited in Admin, the home team can enter extras for both innings. (Occurs when game is E-scored or entered via Admin Portal manually). WORK AROUND - If the assoication settings are set to both teams then all stats and fields can be entered.	Fixed
PlayHQ Admin	For clubs with adding score access as 'their own team' only (association setting). Fielding team label against the fielding section, when editing a game is showing the away teams being name for both innings. WORK AROUND - If the assoication settings are set to both teams then all stats and fields can be entered.	Fixed
PlayHQ Public Portal	Team Manager/Coach unblocked from registering due to a permit message ('You can't register due to your existing permit needs to be a approved').	Fixed
PlayHQ Admin	When setting up awards for a club team, an error occurs.	Fixed
PlayHQ Admin	Ladders not applying custom outcome points for cancelled games.	Fixed
PlayCricket App	Stumpings not being counted in career stats.	Fixed
PlayHQ E-Scoring	Ending an innings early when unlimited dismissals is on, stops Live Score Syncing.	Fixed
PlayHQ E-Scoring	Competitions that have split innings, second team that is starting their innings or first team recommencing the innings start at the incorrect over.	Fixed
PlayHQ E-Scoring	Incomplete overs not being counted towards replacement bowlers & Incomplete overs rounding up.	Fixed