Current Issues - PlayCricket App, PlayHQ, OfficialsHQ

Updated on the 13/01/2025

Having trouble finding a known issue below? Search for the relevant system (or part of the system ie. MyTeams) to help narrow your search. If you believe there is an existing bug in PlayHQ, the PlayCricket app or OfficialsHQ that is not listed below please submit one for review by clicking here.

Investigating -	Concern Identified - Functionality being reviewed -	Issue Identified -	Fixed -

System	Issue Description	Status
PlayHQ Admin Portal	When game is not correctly finalised via Escoring and match is either in the 1st or 3rd innings, unable to add batters to scorecard in Admin Portal Experience this issue? Let us know so we can inform you once it is resolved!	Investigating
PlayHQ Admin Portal	Cancelled Games with scores attributing to ladders incorrectly. Experience this issue? Let us know so we can inform you once it is resolved!	Investigating
PlayHQ Public Portal (MyTeams)	MyTeams missing second innings button. Experience this issue? Let us know so we can inform you once it is resolved!	Investigating
PlayHQ E-Scoring	Actions button not appearing when ending first day of a two day match for Frogbox Users WORK AROUND - Click bowling running up and that enables the actions button Experience this issue? Let us know so we can inform you once it is resolved!	Investigating
PlayHQ Admin Portal	Unable to update game result type to DLS if Match Scores do not add up with Player Scores in the admin portal. Experience this issue? Let us know so we can inform you once it is resolved!	Investigating
PlayCricket App	My MyCricket statistics are showing separately to my PlayHQ statistics on the PlayCricket app, even though I have linked my MyCricket ID to my Cricket ID. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified
PlayHQ Admin Portal	If scores do not add up between player statistics and match scores, then the user is unable to update the result of the game to be a DLS result type. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified
PlayCricket App	My PlayHQ statistics are split over 2 profiles on the PlayCricket app. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified
PlayCricket App	My historical statistics are not displaying in PlayCricket app, even though my MyCricket profile has been linked to Cricket ID. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified
PlayCricket App	The error message 'Sorry, no stats yet' is displaying when I try to view my dependents' statistics on the PlayCricket app. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified
PlayCricket App (Cricket ID)	Correct process complete where MyCricket ID & PlayHQ Account linked to the one Cricket ID, but stats are still not merged. Experience this issue? Let us know so we can inform you once it is resolved!	Issue Identified
PlayHQ Admin Portal	Fixture Clashes alert not displaying as expected in Allocations/Games Page. Experience this issue? Let us know so we can inform you once it is resolved!	Fixed
PlayHQ Admin Portal	Season / Grade Rollover fails, Admins are blocked from rolling over grades from previous seasons. Experience this issue? Let us know so we can inform you once it is resolved!	Fixed
PlayHQ Admin Portal	When player positions are inforced when selecting starting line ups, all players must be labelled as Wicketkeeper. Experience this issue? Let us know so we can inform you once it is resolved!	Fixed
PlayHQ Escore PlayCricket App	Fielders are showing up in Bowling Section. Experience this issue? Let us know so we can inform you once it is resolved!	Fixed
PlayHQ E-Scoring	Bowler with partially completed over is not updating correctly in the individuals bowling stats of the scorecard. Experience this issue? Let us know so we can inform you once it is resolved!	Fixed
PlayHQ Admin	Can't change the time of a second day when modifying the fixture. Experience this issue? Let us know so we can inform you once it is resolved!	Fixed