Overview:
This support article addresses the process of unlocking a cricket game in the PlayHQ Admin portal if it wasn't closed properly in e-scoring. Without unlocking by the association, clubs cannot make edits.
Firstly, log in to the PlayHQ Admin portal and locate the game that is needing to be unlocked. Once you have located the game select "Edit Game". The below message will appear, simply select "Yes, Edit Game".
Once able to edit the game, simply click the update and save button this will move the game to a Final Result allowing both clubs to make the necessary edits. On some occasions you will need to fill in some missing results, for example a batter's score.
If you are still unable to unlock the game, please contact playcricketsupport@cricket.com.au