Overview:
This article provides a concise guide on how administrators can manage participant invoices efficiently through the PlayHQ Admin Portal. Follow the steps below to understand how to enact this process.
Managing Participant Invoices on PlayHQ:
After a successful registration on PlayHQ, participants automatically receive an invoice via email. Additionally, club and association administrators can access and download participant invoices from the Admin Portal.
To View and Download Participant Invoices:
- Navigate to Admin Portal > Participants.
- Search for the participant whose invoice you want to view or download.
- Click on the participant's profile to open it.
- Select the Invoices tab within the participant's profile.
Who can view participant invoices
Depending on the organisation you are "Using as" in the admin area will determine what invoices you can view in a participant's profile.
Invoices will only appear when you are "Using as" an organisation that has a fee line item within the invoice (i.e. the organisation appears within the invoice with a fee).
If you cannot locate an invoice, and you have admin access to "Use as" multiple organisations, try to change the organisation you are "Using as" to the association or club the participant has registered to.