Woolworths Cricket Blast & NRF - Refund Information & FAQs
Refund Overview:
At Cricket Australia, we understand that sometimes you may need to request a refund for the Registration Fees paid for a Participant’s involvement in a Program. This policy applies only to Registration Fees and not the cost of the Cricket Australia portion.
When are you eligible for a refund?
We will provide refunds only in the following situations:
- The program is cancelled due to reasons beyond your control (e.g., change of date, weather, major event, pandemic, natural disaster, etc.).
- A medical condition prevents the Participant from continuing in the Program (Doctor’s Certificate required).
- There was a system duplicate error.
- There was a user error (e.g., incorrect registration, duplicate registration).
If your situation does not fall under these categories, we will not be able to issue a refund.
How do I request a refund?
- Requests for a refund from Cricket Australia for Cricket Blast programs can be made by completing this form.
- The refund will be assessed against our Cricket Blast refund policy which can be viewed here.
Where can I find further information?
- Woolworths Cricket Blast Policy information can be viewed by clicking on the link here
- Contact us on 1800 CRICKET (1800 274 25 38) or playcricketsupport@cricket.com.au
NRF Information:
The National Registration Fee (NRF), first introduced in the 2022/23 season, remains a vital component of premier and community cricket. By consolidating participation costs into a single fee, the NRF continues to provide comprehensive insurance coverage and contributes significantly to enhancing digital services and improving technology experiences within cricket.
FAQs:
How do I request a refund on the NRF?
To request a refund of the NRF, please email playcricketsupport@cricket.com.au, including the
following information, plus any other information requested by Cricket Australia:
(a) Full Name of Participant (and where different, name of person who registered Participant)
(b) Email
(c) Phone number
(d) Name of Club
(e) Name of Association
(f) Invoice Order number (found on the invoice issued in confirmation email), and attach copy of
invoice
(g) Bank account name, BSB and Account Number
(h) Reason for Refund
(i) Confirmation that the Participant is eligible for a refund based on the criteria set out in
paragraph 7 of this National Registration Fee Refund Policy.
19. Completing the refund form will also submit a refund request for the NRF. Please fill out the
following form
(https://forms.office.com/pages/responsepage.aspx?id=zFV0OP3DG0OlpOVhR8Lp2_uuj6HRl_dJ
rGLcUxQjZv1UQUNXQkpQUks1QUg1UU5ETzBVMUZZVTZaTCQlQCN0PWcu) and fill out the
required fields on the form.
(a) Reference Number (As provided by the PlayCricket Support Team if you have already
contacted them.)
(b) Email
(c) Additional Text
(d) Full Name
(e) Participants Name
(f) State
(g) Name of the Club or Association
(h) Invoice Order number (found on the invoice issued in confirmation email), and attach copy of
invoice
(i) Refund Type (Junior Cricket or Senior Cricket)
(j) Reason for Refund
(k) Bank Account Name
(l) Bank Account Number
(m) Bank BSB Number
Where can I find the NRF refund policy?
Click here to see Cricket Australia's refund policy for the National Registration Fee.
Why the change?
Insurance costs have surged dramatically, with an approximate increase of 45% over the last 3 years. Rising costs have driven up claim expenses and the overall cost of providing coverage, leading to increased premiums for policyholders.
Can I expect future changes?
We are reviewing the program YoY to ensure we can offer the best coverage. A huge reason for this rise, is because we were locked into a 3-year agreement.
What does my insurance cover?
For detailed related to what us included within your coverage, please visit https://www.au.marsh.com/sport/cricket-australia.html