Supported Browsers & eScoring Best Practice

To enable good performance, we also recommend the following steps prior to scoring a game:

• Close all other programs / browsers running on your device
• Close any other tabs running within your browser
• Keep Operating System up to date
• Connect device to charger or have a fully charged device before commencement of play
• Ensure you are connected to a reliable WiFi or 4G connection

Downloading and creating a desktop shortcut allows the PlayHQ electronic scoring application to be run in a standard application window instead of running in a full web browser window. This helps prevent accidental closures, distractions, or URL changes during a match, and allows full-screen mode for better visibility.

Tip: After launching the app, adjust the Zoom setting (top-right menu) to view more players/coaches without scrolling.

After downloading the application to your device, open the application and set the viewing size (Zoom setting) via the menu item located a the top-right hand section of the scoring window (Customise and Control PlayHQ Scoring Application):

Note: If accessing Electronic Scoring in a web browser window, use the keyboard to set the degree of Zoom in the web browser (typically via the keys 'Command/Control' plus either '-'/'+')

If using a tablet device, orientate and lock the tablet to the Portrait view

Recommended Devices & Browsers

• PC: Windows 10+, Intel i5+, 8GB+ RAM, Chrome (latest 2 versions)
• Mac: OS X Yosemite 10.10+, Chrome (latest 2 versions)
• iPad: 5th gen (2017)+, Chrome (latest 2 versions)

Also Compatible

• PC: Edge, Firefox (latest 2 versions)
• Mac: Firefox, Safari 10+
• iPhone: X (2017)+, Safari 10+
• Android: Snapdragon 425+, 3GB+ RAM, Chrome or Firefox (latest 2 versions)

Note: “Evergreen” browsers update automatically to the latest version.

Unsupported Browsers

To protect users, PlayHQ does not support the legacy and other browsers as follows:

• Google Chrome - prior to the latest 2 versions (evergreen)
• Mozilla Firefox - prior to the latest 2 versions (evergreen)
• Microsoft Edge - prior to the latest 2 versions (evergreen) Apple Safari - prior to version 10
• Internet Explorer

Some browsers, when used, will produce the following banner stating:

There's a problem with your browser

Your browser is not supported or you have private browsing switched on. Try updating to a modern browser or switch off private browsing. If you have upgraded your browser and switched from private browsing but you are still seeing the warning banner, try logging out of PlayHQ and deleting your browser cookies.

Bookmarking & Shortcuts for PlayHQ Scoring

• iPad (Chrome): Bookmark this login page by tapping the three dots (...) and selecting Bookmark.
  Note: iOS doesn’t support Chrome home screen shortcuts, but third-party apps can help.
• Android (Chrome):

1. Go to the login page
2. Select your sport tile
3. Tap Add to Home screen and follow prompts

To create a desktop shortcut to the electronic scoring application, navigate to https://ca.score.playhq.com/auth/login using Google Chrome :

Select the 'Customise and control Google Chrome' icon in the top right corner of the browser, then select 'Open in PlayHQ Live Scoring:

The PlayHQ electronic scoring application will now open as a regular application (ie: not running in the web browser), and a desktop shortcut should be created:

If the desktop shortcut was not created, navigate to chrome://apps in Google Chrome:

Right-click on the PlayHQ Live Scoring application, and select Create Shortcut:

The PlayHQ electronic scoring shortcut will appear on your device's desktop:

To launch the PlayHQ electronic scoring application, double-click the shortcut and you're good to go!

To create a desktop shortcut to the electronic scoring application, navigate to https://ca.score.playhq.com/auth/login using Google Chrome:

Select the icon in the top right corner of the browser, then select Open:

The electronic scoring application will now open as a regular application (not running in the web browser), and a desktop shortcut should be created:

If the desktop shortcut was not created, navigate to chrome://apps in Google Chrome:

Right-click on the 'PlayHQ Live Scoring app' and select the 'Create shortcuts...' option:

Select the Desktop option, then select Create:

The PlayHQ electronic scoring shortcut will appear on your device's desktop:

To launch the PlayHQ electronic scoring application, double-click the shortcut and you're good to go!